ITS Maintenance Digest - Week of September 4th to September 10th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myÂÜÀòÉäÇø Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its.  Please see one of these locations for maintenance notices.

ITS Information Notice: Tuesday, September 6th   || 11:00am

User Risk Policy:  As recommended by Microsoft, ITS will be implementing the user risk policy which identifies and reacts to user accounts that might have had their credentials compromised. When your account is identified as being at risk, you may be prompted to create a new password.

What can trigger my account to be at risk?

  • Users with leaked credentials.
  • Sign-ins from anonymous IP addresses.
  • Impossible travel to atypical locations.
  • Sign-ins from infected devices.
  • Sign-ins from IP addresses with suspicious activity.
  • Sign-ins from unfamiliar locations.

ITS Maintenance Notice: Tuesday, September 6th   || 12:00pm

Virtual Desktop upgrade: Our Virtual Desktop Infrastructure (VDI) has now been upgraded to Windows 11.

What is the Virtual Desktop Infrastructure? 

The ÂÜÀòÉäÇø Virtual Desktop Infrastructure (VDI), provides instructors, students, and staff access to a Windows 11 desktop. It comes with popular software already installed and can be accessed from any location or device.

ÂÜÀòÉäÇø ITS is continuously adding new features to improve the functionality of the virtual desktop; we appreciate your patience and understanding during this transition.

For more information on logging into the Virtual Desktop, please see the following knowledge base article on our support portal:

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.