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ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myÂÜÀòÉäÇø Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Tuesday, August 22^nd  || 8:00pm – 1:00pm

Horizon Upgrade: VDI (virtual desktops) will be unavailable during this scheduled maintenance.

ITS Maintenance Notice:Thursday, August 24^th  || Time: 10:00pm

SSO Integration for desktop.unbc.ca: When you log into the virtual desktop (desktop.unbc.ca) your sign on experience is going to look different. Remember to enter your username as username@unbc.ca, not First.Last@unbc.ca.

Note: During this maintenance period, users may be unable to login to the virtual desktop for up to 1 hour.

ITS Advanced Maintenance Notice: Saturday, September 23^rd  || Time: 7:00am – 11:00pm  
Banner Upgrade - Systems Unavailable during this maintenance:

• Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
• ÂÜÀòÉäÇø Online Services (Student, Alumni and Employee)
• Ellucian Experience/Student Portal
• ÂÜÀòÉäÇø Password Management Services
• ÂÜÀòÉäÇø Online Phone List
• FAST
• Argos

ITS Information Notice: G:Drive Folders & H:Drive will be decommissioned as of September 2025

What is happening?

The Shared on-campus storage (G: Drive folders) & Personal on-campus storage (H: Drive) for file storage, will be decommissioned as of September 2025. As a best practice for modernizing and safeguarding our file storage infrastructure, ÂÜÀòÉäÇø ITS is continuing its shift towards cloud-based file storage.

Moving data into the cloud makes campus files easier to access due to the increase in people who require remote access to their files and the difficulties with VPN-based file shares. With the increasing use of OneDrive, Teams and SharePoint, it is no longer viable to use an older & less secure shared space for file storage.

How to prepare?

To prepare for this change, ÂÜÀòÉäÇø ITS recommends that Faculty & Staff begin migrating their files over to the preferred location.

• OneDrive offers seamless collaboration capabilities, online and offline document editing and syncing, and editing and syncing files across web, mobile, and desktop.

• SharePoint Online is a Microsoft Office 365 cloud-based service that helps users share and mange content, knowledge and applications, encourage teamwork and facilitate seamless collaboration across the organization. It provides a secure location to store, exchange and access data from virtually any device and all major online browsers. 

• Microsoft Teams offers a workspace for real-time communication and collaboration (text chat and video), file and app sharing. Teams and Channels can be used for tracking projects, conversations, files, meetings, etc. A Team is essentially extra functionally and features added on top of a SharePoint Online site. This means that every Team has a corresponding SharePoint Online site, which stores all the Team content.

Resources

Please visit our knowledge base article, available on our support portal for further information.

ÂÜÀòÉäÇø employees have access to LinkedIn Learning, an online professional development portal. To start, click on the link below and use your ÂÜÀòÉäÇø username (in the format username@unbc.ca)  

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.