Service Desk Analyst
Description
Reporting to the Client Services Coordinator, the Service Desk Analyst (SDA) is part of the IT Client Services team and provide day-to-day consultation, training, instruction, trouble-shooting and problem-solving to computer users for hardware, software, audio, video, teleconference, video conference, phone, network and related computer systems and peripheral devices.
As part of the University’s commitment to promote in-house progression training, the Client Services Analyst is part of ÂÜÀòÉäÇøâ€™s Gateway Progression Plan. The progression plan consists of both an education/certification component as well as on-the job training where you will gain hands-on experience. The successful candidates will be placed at the appropriate level within the progression plan.
For information including application instructions, please see the below link to the job posting.